I decided to factory order a vehicle through this dealership. I was admittedly nervous having never ?ordered? a specific model before, but they happily walked me through the entire process and answered every question. I was happy and confident with everything after placing the order. Upon ordering, it takes several weeks for the vehicle to arrive. They kept me posted on the progress and continued to answer my many questions! Upon delivery, the car went through detailing at the service department and came out looking immaculate. The paperwork went through smoothly and quickly. In the end, I got exactly the vehicle I wanted for a great price and with amazing customer service. I want to express my gratitude to Carlos Rodriguez, Jason Matthews, and Robert Spitznagel for making all of this a pleasant buying experience.
Amazing, knowledgeable staff with a quick and easy purchase process. I knew what I wanted and they knew how to get it to me. Mark is good at what he does and very easy to speak with. Enjoyed his company throughout the whole process. George knows how to speed up the closing process and had me on the road in my new Tahoe with very little effort on my end other than signing documents. Will definitely return myself and refer others to Rick Hendrick Chevrolet of Naples.
After two previous visits to purchase/order a new car to no avail, we decided to give it another go. We were approached by Donna who was awesome and basically had the sale before we left that night. We just needed to come back and test drive the car. You should really recognize Donna and have her tell our story and share it with the other sales people as one of the previous two sales people missed most likely the easiest sale of their career on my prior two visits. As long as Donna is there, we will be return customers.
Guy in the Service Dept was my rep and he very generously sat down with me in the car and showed me thoroughly how the digital steering wheel computer worked. He asked me questions patiently afterward after he finished so he knew he understood. He also offered to have the car washed after my oil change. He performed a quick check on my tire wear and. was a pleasure to work with.
Was told I needed both the cabin air and engine air filters so I bought them when I picked my vehicle up $70. When I went to change them they looked good, then I looked at the invoice and the tech said they were OK. I have purchased vehicles here with the past owner and my name was no longer in the system.
Guy is always helpful and knows my vehicle well. It was also nice to see Lee Glesmer is now working for you. I remember him from his Toyota days and he was the best! You've got a good team of employees!
Disappointed that a brand new truck had severe transmission problem requiring repair, we are relieved the repairs were done well and folks there were very understanding . I recommend you check all your Colorado?s to maintain Chevy?s reputation.