Service was fine; Joe Castillo made an appt. for me; he is always excellent and helpful. I've had both my Impala serviced here for over 7 years; and now the new Cruze we bought from you last October. Gary is also always helpful. Everyone is always courteous.
It was a very pleasant experience due to the fact that the scheduled work on my car was done exactly in the time that was stated when I handed over the keys that morning. The price also was right on target as had been quoted beforehand! Everyone was very friendly and helpful. Great job all around!
T have had an ongoing problem with the transmission since purchasing my 2015 Corvette 1 year ago from Rick Hendrick Chevrolet in Naples. The dealership has tried to solve the problem and I hope has done so this time. Everyone from the service writer to the general manager has gotten involved. I opened a case with General Motors. The response from Rhoda at corporate when she called me was that I should go to another dealer for a second opinion. Some customer service! What kind of support is that for Rick Hendrick Chevy?
This was the first time I had to deal with this but waiting from 9:45-12:30ish for an oil change and tire rotation is a little ridiculous. I left it there bc I had a ride that day so I figured I would be okay to have someone drop me off in an hour-hour and half. This was upsetting because if it was going to take longer I could have used a different car for the time being. I know you don’t offer that however it would have been nice to have been offered this
Was greeted immediately upon arrival by Guy. He was extremely courteous and recommended some services that I wasn't familiar with. Upon inspection he found a bubble in the sidewall of one of my tires. His diligence probably saved me from a blowout and possible accident.
Nathan our salesman was very patient and we never felt pressured or “hounded” to accept his offer. He worked hard to get us a vehicle we could afford. We did not have the same experience with other dealerships.
2nd time back for service on Silverado 2017 transmission. No answers and will be back for a scheduled 3rd appt. Asked for the windshield wiper fluid dispenser to be checked as no fluid is coming out to wash windshield. Nothing fixed or communication, but I did get charged for new wipers. See you all on the 11th.