I phoned Operations Manager Mr. Ferry on Monday (Jul. 2 regarding a drivetrain issue with my 2016 Stingray). Mr. Ferry was very professional and courteous. He set up an appointment for the very next day. At that appointment I was informed that a recall replacement part was ordered and the work was scheduled for the next week. Hendrick's staff has always been professional and courteous to my wife and I.
I got a bit lost and couldn't find the dealership. I called the service appointment department to let them know. The receptionist (sorry, I don't remember her name) was really nice and guided me there. When I arrived, there were several other clients, so I had to wait about 10 minutes. Ryan Johnson, who helped me, apologized for the wait. He was very polite and kept me informed about the progress of the work on my car. He then arranged to have my car washed so that it was ready for my upcoming trip. Thanks! : )
I have a 2016 Yukon XL Denali with a transmission problem. Spoke with Barry the service manager and within 15 minutes had a call back for an appointment with a loaner. Dropped off truck with Guy the service advisor and he listened to each item that needed attention then got me processed and on my way. The techs got my truck repaired as promised. Hopefully the transmission will continue to shift as designed but if not I was encouraged to let Guy or Barry know. Great experience with this team at Hendrick Chevy of Naples Florida.
I've bought or leased six vehicles from the Naples Store and this was the best experience so far. Andrew . Fabian and Mike did their best for me and of course they took me to service to meet the staff and Gary Ferry , FOD , greeted me as " My Cousin Vinny " ,he makes me feel like family.Mike Hamilton and Joe were there and greeted me and it was another great experience at Rick Hendrick Chevrolet Naples.