I have been dealing with Mike Hamilton as my service adviser since I moved to Naples full time five years ago. He is my “go to guy”. Always has time to answer my questions pertaining to service on my Corvette and I wouldn’t trust my car to anyone but him. He has never yet NOT returned a phone call when I request information on service to my car.
I have purchased and leased at least 8 vehicles from Bob Taylor now Rick Hendricks in the 22 years I have lived in Naples and this was the best experience I've had. I brought my 2016 Trax in for an oil change and tire rotation and was captivated by a 2018 red hot Trax. Juan Vargas was my sales person and he put together a deal including 0% financing and a year less than I had on my original Trax. Your customer representative, Montese, was terrific in setting up all the components of my vehicle. That position is a great addition to your team. I love my new Trax, and the buying experience was exceptional. Thanks!!!
Mike was my contact at the service department. He came right over and already knew I was there for an oil change (I had a reservation). He was very professional and friendly and took care of my car. It was done in no time and he even gave her a bath. Nice touch I think. Thanks Mike.
It was Friday, may 4th when my ac system faulted, I called at 1;45 p.m. and explained to service tech of the issue, she said we have an opening at 2:30, I said thanks, I will be there. By 4: p.m. the service was complete, truck was clean inside and exterior and I was on my way. This is above and beyond service, sincerely, wep