I brought my 2018 Equinox in for service. Some of the older service writers I've known for years were retired. I was greeted by Guy Palermo who had a smile on his face as if he knew me and gave me the same Rick Hendrick Service I have been used to. I told Guy my 2016 'vette will need service soon and would ask for him. I see it is business as usual at Rick Hendrick Chevrolet ,Naples.
As always, everything went very smoothly and Terry handled my car's intake very professionally as always, aiming to please and help make time go very quickly while car was being serviced. Found even people in waiting area to be friendly. Think it must just be the way it is at Rick Stephens in general. So glad I chose this dealer. Always pleasant yet uniquely personal experience.
I do not, for an instant, believe that General Motors, the Dealership Network or the Chevrolet Team will resolve this issue to my satisfaction. I spent $2000 and 10 hours of wait time yesterday, 1/2/2019, to have several issues resolved on my 2013 Impala. The answers to my probing questions were vague, I wasn't able to inspect the replaced parts, and the car failed in less than 12 hours showing the exact same symptoms as before. I DO NOT TRUST Rick Hendrick Chevrolet in Naples to touch my car again. Yet after exhaustive calls and chats today they are my only option before I MIGHT get a call back from a Service Escalator? or that I can get into the next closest Dealership, Estero, on Wednesday 1/9 but they will only cover failed parts and not Diagnostics, etc. What if I had taken the vehicle into for service anticipating a trip out of state, then the next day, perhaps several states away, had the same issue appear on the car? Would a local Chevy dealership honor the failed repair or would I have to start over and pay up again? I am extremely disappointed with the entire GM/Chevrolet system. Without an immediate and advanced response you can count on me discontinuing my decades of GM support and spreading my vile opinions throughout my social contacts and rating services.
Two times I've taking my new 2018 Silverado to your dealership I've always called and had an appointment scheduled so I could have a oil change and tire rotation every time I got there they told me it would take a minimum of two hours to get this done I also heard people just driving in and them not having an appointment in saying that it's going to take them the same amount of time what good is having an appointment when it's still gonna take two hours