Ariel was the best car expert/sales person we have ever experienced. She knew everything about the vehicles, told us step by step what the plan was, kept things moving, and provided detailed explanations about the vehicle before we drove away . She’s a keeper
3:30 oil chg appt. Arrived at 3:15. Didn't get out if service until after 5:00. At Jiffy lube I can be in and out in 20 mins. I had to cancel a 5:00 appt. because of how long it took. Not a happy customer.
I brought my 2013 Captiva, purchased used from Rick Hendricks, in for a problem that I had previously had the service department try to fix. The problem was that periodically when the car was turned off, all electrical cut out and the car could not be restarted until outside electrical power was applied to the system. Although I was grateful that I was allowed to drop the car without an appointment, and that this time they found the problem and apparently fixed it, I feel that the previously paid diagnostic fee should have been rebates since there really was a problem and the service department just couldn’t find it the first time. This along with the annoyance of having been stranded a couple of times has soured me to Rick Hendricks and possibly Chevy.
My sales guy was Robert Spitznagel. He was awesome. He was able to answer all of my questions and find the best deal for me. He gave me a tour of the lot and showed me all of the cars in my price range. Also, Jamie and Fabian (didnt catch their last names) were great. Fabian did everything thing he could to fi d the right lender for me and Jamie was very nice and professional. She explained all of the details of closing on the deal. Overall I am extremely satisfied with the Rick Hendrick team on airport rd, Naples,fl.
The reason I brought my car in was for a transmission shudder, it still has a transmission shudder. The technician said my car had the worse brake pulsation he had ever felt (my car only has 7,000 miles). When I disagreed he shook his head and made faces, he was obnoxious and wrong. Also, a dent mysteriously appeared on my car while there and my sunglasses magically disappeared. My car is NOT a daily driver and only out of my sight while in for service. This was a fail for this dealership and not the first time either.
This was a follow up to work previously performed by one of your subcontractors. It involved replacement of the head liner for my convertible top. There seemed to be an issue which was overlooked by the subcontractor. When I brought the issue to Ed McKeon's attention, he contacted the subcontractor and the deficiency was corrected promptly.